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FAQ

What are your opening times?

We’re open Monday, Tuesday Wednesday and Friday 9am to 5pm, till 5:30pm Thursday, till 2pm Saturday and Sundays vary, so call ahead to see if we’re around.

Where do you source your leather?

Where we source our leather depends on what we are using it for. We choose the leather most ideally suited for the applications and that is of the highest possible quality. For example: the leather we use for hand-stamping comes from New Zealand because they are expert in tanning tooling leather; we source soft, garment leather for our tote bags from France, because the French are expert in fine leather for the fashion industry; and we source our Kangaroo from Australia, because it is strong and durable.

Are all your products Australian Made?

Yes, all our products are designed and made here in our workshop in NSW, Australia.

Do you do repairs?

Due to the large amount of orders for new products, we can only offer repairs for our own products. If you have an Aussie Bush Leather product that needs repairing, please don’t hesitate to get in touch.

What leather do you use?

We use all types of leather at Aussie Bush Leather. Our most common and popular are cowhide, rawhide and kangaroo. Crocodile, snake, barramundi, ostrich and other specialty leathers are available upon request.

What is your returns policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return shipping costs will be at customer’s expense. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards cannot be exchanged or refunded. If your return passes our inspection, you will receive a store credit or product of equal value. To complete your return, we require a receipt or proof of purchase. Please contact us before you send your return by emailing reception@aussiebushleather.com.au or visiting our contact us page. If possible, please provide a tracking number. Returns may be shipped to: Aussie Bush Leather, 329 Peel Street NSW, 2340 Australia

How do I place an order for an option not on your site?

Best to just give us a buzz on (02) 6761 3374 and have a chat.

How do I look after my leather goods?

After years of witnessing all types of leather goods brought into our factory for repair from lack of conditioning we know how important it is to preserve and protect leather from the riggers of travel and the natural environment. Leather is a natural fibre and thus needs conditioning so that the fibres are supple and do not become dry and cracked. If your leather goods are dirty use a mild soap (baby soap) in warm water to clean before applying the leather conditioner. It is best to heat up the leather before application by leaving it in the sun and then apply as needed. Once the conditioner has been absorbed buff the surface to leave it looking like new. The bees wax component will leave a nice shine, seal in the conditioner and act as a water repellent.

What payment methods do you offer?

We accept Visa, MasterCard or you can even checkout with PayPal or AfterPay.

Do you do corporate orders?

Corporate orders are very welcome at Aussie Bush Leather. We can add your logo or brand to a large range of leather products. To enquire about a corporate order, please don’t hesitate to contact us.

What is your Domestic (Australia) shipping costs?

The best way to work out postage is to select the item you’re after in the appropriate quantity and ‘add it to the cart’. Then enter your shipping details (country and postcode) and it will automatically calculate the postage amount for you.

Do you ship products internationally?

We certainly do. Depending on the size and quantity of the items in your cart international shipping will be calculated on checkout. We take no responsibility for import taxes that may apply on entry into your country. If you are unsure about this please check with your local customs office before placing your order. Generally speaking though all our items are generally very easy to ship. We find this duty calculator gives a good estimate of import duties based on your country’s customs department and the value of the product ordered: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

How long does it take to ship?

Within Australia shipping time is usually 3–5 business days. International shipping times vary but anywhere between 10 and 30 days is normal.

Can I order express or faster shipping?

Sure! Leave a note when you place an order and we’ll get in touch. Or better yet, email/phone us first and we’ll chat about the different shipping options and their costs. Generally speaking it takes longer for us to make the item to your specifications than it does to ship anywhere in the world. If you need your purchase by a certain date then check with us first to make sure we can do that.

What service do you use to ship your products?

We use Australia Post registered post.

Can I track my order?

We will supply you with a tracking number for you to track the delivery

What if something happens to my order in transit?

All of our parcels are registered with Australia Post and come with the relevant insurance.